Terms of Use

1. Using ClinicSync Pro

These terms apply when you use our website and services. You must be authorised to connect each clinic system and GoHighLevel account you add. You are responsible for your account access, the accuracy of your connection details, and the permissions and instructions you give us.

2. What the service does

ClinicSync Pro connects supported practice systems with GoHighLevel and provides optional reporting, workflow and AI integration features. Available features depend on your plan and the connected systems. Third-party systems and AI providers operate under their own terms and may change their APIs, availability or charges. We are independent of those providers unless we expressly say otherwise.

You are responsible for your clinic's use of patient information, the content and recipients of your messages, and reviewing any workflow or AI configuration before you turn it on. Reports, forecasts and suggested opportunities are estimates for operational use; they do not guarantee bookings, revenue or clinical outcomes. The service is not a substitute for clinical judgment or an emergency service.

3. Plans, trials and billing

Your checkout or agreed order shows the plan, price, currency, billing interval and any trial that applies to your account. Not every plan includes a trial. Unless you cancel, a paid subscription renews at the interval shown and the payment method you provide is charged. Plan upgrades may create a prorated charge. Charges for GoHighLevel and other third-party services are separate from ClinicSync Pro charges unless your order expressly includes them.

4. Cancellation and refunds

You can cancel a clinic subscription in your dashboard or contact hello@clinicsyncpro.com if you need help. The cancellation options shown in your account determine whether access ends immediately or at the end of the paid period. Cancel before a trial or billing period renews to avoid the next charge.

Payments are final and non-refundable once charged, including unused time after cancellation, except where applicable law requires a remedy or we agree otherwise in writing. Nothing in these terms limits rights or remedies that cannot lawfully be excluded. If you believe a charge is incorrect, contact us promptly so we can investigate it.

5. Availability and changes

We work to keep the service available, but maintenance, network issues and changes at connected providers can interrupt features. We may update or discontinue a feature for technical, security or business reasons. We will give reasonable notice of material changes where practical. If a material change means we can no longer provide a paid feature, contact us so we can review the affected subscription.

6. Acceptable use

Do not use the service unlawfully, interfere with its security or operation, access another customer's data without authority, or use it to send messages that breach the rules applying to your clinic. We may restrict access where reasonably necessary to protect the service, connected accounts or other customers.

7. Responsibility and liability

To the extent permitted by law, we are not responsible for lost profits, expected revenue, or indirect or consequential losses arising from use of the service. For other claims arising from the service, our total liability is limited to the ClinicSync Pro fees paid for the affected service in the 12 months before the event giving rise to the claim. This limit does not apply to fraud, wilful misconduct, or any liability or legal right that cannot be limited or excluded.

8. Privacy and updates to these terms

Our Privacy Policy explains how we handle information. We may update these terms as the service changes. We will identify the updated date and provide reasonable notice of material changes. If you do not agree to a material change, you can stop using the service and cancel your subscription.

9. Contact

Questions about these terms? Email hello@clinicsyncpro.com.